Guaranteed Service LevelsGuaranteeing measurable improvements The basis of a successful outsourcing relationship is a Service Level Agreement (SLA) that establishes the expectations and deliverables of both parties. An SLA, driven by quantifiable metrics, ensures that the outsourcing partner is delivering on the promises of outsourcing — namely measurably improved service and controlled cost. We work with you to develop an SLA that dictates exactly how and under what time constraints we perform each and every step of your recruitment process. From guaranteed turnaround times on such activities as resume screening and phone interviews, to background check submissions and follow-up, we promise to you, in writing, the measurable improvements that we deliver. The result is a level of service that most have only dreamed of prior to selecting Hyrian. Contact Hyrian and find out how RPO can boost your competitive edge, while maximizing quality and reducing cost. |